Refund & Cancellation Policy

Last Updated: May 2026

Thank you for choosing PDS Print Card. We strive to provide a seamless digital service. Please read our Refund Policy carefully before making any payment. By completing a transaction, you agree to the terms mentioned below.

1 Non-Refundable Scenarios (No Refund)

We process digital goods instantly. Once a PDF is generated and downloaded, the service is considered consumed. Therefore, refunds will NOT be issued in the following cases:

1. Card Successfully Generated यदि आपका राशन कार्ड बन गया है (PDF डाउनलोड हो गई है), तो पेमेंट रिफंड नहीं होगा। (If the card has been successfully generated and downloaded, the payment will not be refunded.)
2. Invalid or Incorrect Data यदि आपने गलत राशन कार्ड नंबर, इनवैलिड राशन कार्ड नंबर, या गलत जानकारी भरी है, तो पेमेंट रिफंड नहीं मिलेगा। (If you entered a wrong/invalid ration card number or incorrect details, no refund will be provided.)
3. Data Not Found on Government Portal यदि आपके राशन कार्ड की डिटेल्स सरकारी पोर्टल (ePDS) पर उपलब्ध नहीं हैं, तो इसके लिए वेबसाइट जिम्मेदार नहीं है और पेमेंट रिफंड नहीं होगा। (If your ration card details are not available on the official government portal, we are not responsible, and no refund will be issued.)
4. Rejection by Authorities यदि आपके द्वारा प्रिंट किया गया कार्ड सरकारी अधिकारियों या राशन डीलर द्वारा अस्वीकार कर दिया जाता है, तो इसके लिए रिफंड नहीं मिलेगा। (No refunds will be made if the printed card is rejected by government authorities or ration dealers.)

2 Eligible for Refund (Duplicate Payment)

Double Payment Issue यदि एक ही राशन कार्ड के लिए दो बार पेमेंट कट गया है (Double Deduction), तो आपको रिफंड मिल सकता है। इसके लिए आपको दोनों पेमेंट का स्क्रीनशॉट हमारी व्हाट्सएप्प सपोर्ट टीम को भेजना होगा। (If you have been charged twice for the same ration card, you are eligible for a refund. You must send screenshots of both payments to our WhatsApp support team.)

Once we verify the duplicate transaction, the extra amount will be refunded to your original payment method within 5-7 business days.

3 How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1
Take Screenshots: Take clear screenshots of your bank statement or UPI app showing the duplicate transactions (with date, time, and UTR/Transaction ID).
2
Contact WhatsApp Support: Send the screenshots along with your Ration Card Number to our official WhatsApp support number.
3
Verification: Our team will verify the transactions with our payment gateway (Cashfree) within 24-48 hours.
4
Processing: Once approved, the refund is initiated instantly. It may take 5-7 working days to reflect in your bank account.

4 Payment Disputes & Chargebacks

Important Notice Please do not file a direct chargeback with your bank without contacting us first. Filing a false chargeback after downloading the PDF is considered fraud. We keep logs of all generated PDFs and IP addresses. If a false chargeback is filed, we will submit our transaction logs to the bank to dispute the chargeback.

5 Contact Information

For any refund-related queries, please contact our support team:

  • WhatsApp: +91 91029 76919 (Placeholder - add your number)
  • Email: support@pdsprintcard.com
  • Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)